Refund policy

There is a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at philsimmonsdesign@yahoo.com. Please note that returns will need to be sent to the following address: 

PHIL SIMMONS
132 JOHNAIRD COURT
LONDON
W2 1U

You can always contact us for any return question at philsimmonsdesign@yahoo.com.

Any postal charges for the return of goods for refund must be paid by the buyer

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
You will be notified once your return is received and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact 

philsimmonsdesign@yahoo.com.